the customer protected?     
     
D1 Team: Name Phone D2 Problem Statement:  
Champion:     
Team Leader:   State sympton as an object and a defect. Use repeated Whys.  
Team Members:     
The champion removes road-blocks.   D2 Problem Description:  
     
The team leader gives assignments and reports out.   "Perform  'IS' vs 'IS NOT' analysis.
Complete Cause & Effect diagram."  
     
D3 Interim Containment Action(s):    % Effective: Date Implemented:
     
Select an interim containment with or without service action if necessary.     
     
Verification / Validation:     
Is the customer protected?     
     
D4 Root Cause(s) and Escape Point(s):     % Contribution:
     
"Develop potential root cause list. Can causes be verified (make problem come and go)?
Finalize root cause list. Identify control point capable of detecting the problem."     
     
Verification:     
Does the final root cause account for all known 'IS' and 'IS NOT' ?     
     
D5 Chosen Permanent Corrective Action(s):     % Effective:
     
Select a permanent containment with or without service action if necessary.     
     
Verification:     
What evidence do you have that this will resolve the problem at the root-cause level?     
     
D6 Implemented Permanent Corrective Action(s):     Date Implemented:
     
Develop an action plan for implementation. Discontinue the interim containment action.     
     
Validation:     
Confirm with customer, using symptom measurables, that the problem has been eliminated.     
     
D7 Prevent Actions:     Date Implemented:
     
Review problem history. Identify what allowed problem to occur and escape.     
     
D7 Systemic Prevent Recommendations:     Responsibility:
     
Identify system or procedures responsible for problem. Have all required changes been documented?     
     
D8 Team and Individual Recognition:    Date Closed: Reported by: